>> you have to use the law of averages. when you go to the review sites and see there's mostly good reviews it's likely the property is mostly doing a good job. if you see there's only a few good reviews, then you have to take your chances. i think there are a lot of algorithms for those websites and make sure the consumer is protected. none of us want to feel like we're being duped. >> absolutely. and you also say, this is old fashioned, just ask. >> just ask. special occasion, mention it. if you just, you know, have -- if you just want to see if they have an availability. one thing to keep in mind, the person who is at the front desk doesn't have a ton of flexibility. so certainly be nice to them. certainly be polite as always. and incredibly, actually, recently when we're renting a car, my husband is a tall guy. we end up with a tiny little car and said, listen, is there anything else you have? we literally ended up with an escalade for the price of a ford focus. >> be nice. >> always. i think if all else fails, be nice.